Last updated: September 22, 2023
Transport Regent Inc. doing business as Transport Regent and its affiliates and subsidiaries ("Transport Regent", "Company", "we", "us" or "our") knows that you care how the personal information you provide to us is used and disclosed. We respect your privacy and are committed to protecting it by adhering to this policy. Please read this policy carefully to understand our policies and practices regarding collecting, using, disclosing, and protecting your information.
By accessing or using www.transportregent.com (our "Website"), you indicate that you understand, accept and consent to the practices described in this Policy. This policy may change from time to time. Your continued use of this Web site after we make changes indicates your acceptance and consent to those changes, so please check this Policy periodically for updates. Unless otherwise stated, this policy applies to all information we hold about you and your account. We stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. If you have any questions or concerns about this policy or our practices with respect to your personal information, please click here to contact our Privacy Officer.
Our website may include links to third-party websites, plug-ins, services, social networks or applications. Clicking on these links or activating these connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and that we accept no responsibility for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.
What personal information does Transport Regent collect?
This refers to the types of data we may collect about you from our contact form on our website or from our customers and partners.
Personal information that we may reasonably use to identify you directly or indirectly, such as your name, mailing address, e-mail address, telephone number, the Internet Protocol (IP) address used to connect your computer to the Internet, and any other identifier we may use to contact you ("Personal Information").
Non-personal information that does not directly or indirectly reveal your identity or relate directly to an identifiable individual, such as demographic, statistical or aggregate information. Statistical or aggregated data does not directly identify a specific individual, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users who access a particular feature of the website.
Technical information, including login and password information, computer and connection information such as browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your Internet connection, the equipment you use to access our website, usage details and your purchase history, which we occasionally aggregate with similar information from other customers to create best-seller lists.
Information we receive from other sources, including up-to-date shipping and address information from third parties, and credit history from credit bureaus.
How does our company collect this information?
Information you provide to Regent Transport
We receive and store any personal information that you enter on our Web site, or that we receive from our customers and partners, or that you give us in any other way.
Information we collect through cookies and other automatic data collection technologies
As you browse and interact with our website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions and habits, including details of your visits to our website (including traffic data, location data, logs and other communications data and the resources you access and use on our website), and information about your computer and Internet connection, including your IP address, operating system and browser type.
Information we receive about you from our customers and partners
We only receive the personal data from our customers we need to make deliveries. This data includes full name, address and telephone number. Occasionally, we may also receive the order number and delivery instructions.
This data is used to calculate routes using the Streetsync system, ensuring the best delivery route for you. We then transfer this data to the ProgressionLive system to track our drivers' route to the delivery address in real-time.
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Streetsync: We use Streetsync to create and optimize our delivery routes in order to always find the best way to reach you. The data generated by the system is stored locally indefinitely. Click here to access Streetsync's privacy policy.
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ProgressionLive: We use ProgressionLive to manage our delivery routes and ensure that your delivery is as expected. Click here for ProgressionLive's privacy policy.
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Telephone communication system: We use a telephone call system developed by our technology department to inform our customers of the status of their delivery. This lets us know more precisely when your delivery will be made. The data we enter into this system is stored indefinitely.
Please note that each of the third-party service providers named in this policy has its own privacy policy and we disclaim any responsibility for those privacy policies.
How does our company use this information?
We use the information we collect about you or that you provide to us, including personal information:
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To present our Web site and its content to you.
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To fulfill the purposes for which you provided the information or which were described at the time the information was collected, or for any other purpose for which you provided the information.
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To perform our obligations and enforce our rights under any contract with you, including for billing and collection purposes or to comply with legal requirements.
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To inform you of changes to our website or any services we offer or provide through it.
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To improve our website, our products or services, our marketing or our customer relationships and experiences.
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To protect our services (for example, for fraud monitoring and prevention).
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In any other way we may describe when you provide the information.
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That we aggregate and/or anonymize so that it is no longer considered personal information, which we may use and disclose for any purpose.
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For any other purpose with your consent.
We may also use your information to contact you about our own and third-party goods and services that may be of interest to you, to the extent permitted by law.
Does transport regent share the information it receives?
It is crucial for our company to protect our customers' personal information, and it is not our practice to sell it to third parties. We may disclose personal information that we collect or that you provide in accordance with this policy:
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To our subsidiaries and affiliates.
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In accordance with applicable law, to a purchaser or other successor in the event of a merger, assignment, reorganization, dissolution or other sale or transfer of all or substantially all of Transport Regent's assets, whether as a going concern or as part of a bankruptcy, liquidation or similar proceeding, in which personal information held by Transport Regent about our customers and users is one of the transferred assets.
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To contractors, service providers and other third parties we use or employ to support our business (including for the purposes of fulfilling orders, delivering packages, sending postal mail and email, analyzing data, assisting with marketing, providing search results and links (including paid listings and links).
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To fulfill the purpose for which you provide it.
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For any other purpose disclosed by us when you provide the information.
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To comply with any court order, law or legal process, including responding to any governmental or regulatory request, in accordance with applicable law.
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If we believe that disclosure is necessary or appropriate to protect the rights, property or safety of Regent Transportation, our customers or others.
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With your consent.
Transfer of your personal information
We may process, store and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian laws. In these circumstances, the governments, courts, law enforcement agencies or regulatory bodies of that country may have access to your personal information through the laws of the foreign country. Whenever we use a service provider, we require that their privacy and security standards comply with this Policy and applicable Canadian privacy laws. By submitting your personal information or by using our Web site, you consent to such transfer, storage and processing.
Is my personal information secure?
The security of your personal information is very important to us. We strive to ensure the confidentiality of your personal information as it travels over the Internet using Secure Sockets Layer (SSL), which encrypts the information you input. Other precautions are taken to protect the security of the personal information you transmit to us. Although we reveal only the last four digits of your credit card numbers when confirming an order, we transmit the complete credit card number to the appropriate credit card company when processing the order. Unfortunately, the transmission of information via the Internet is not totally secure. While we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Web site. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of privacy settings or security measures contained on our Web site.
Unless otherwise authorized or required by applicable law or regulation, we will retain your personal information only as long as necessary for the fulfillment of the purposes for which it was collected, including legal, accounting or reporting requirements. In certain circumstances, we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymized and de-identified data for legitimate business purposes without further notice to you or your consent.
What information can I access?
It is important that the personal information we hold about you is accurate and up-to-date. Please keep us informed if your personal information changes. By law, you have the right to request access to and correct the personal information we hold about you. You can review and modify your personal information by logging into our website and visiting your account.
Once you have given your consent to the collection, use and transfer of your personal information, you may legally withdraw your consent in certain circumstances. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service.
If you request access to your personal information, we will respond to your request within 30 days. We may charge you a fee to access your personal information, but we will inform you of any costs associated with your request before we process it. We may not be able to provide you with access to your personal information when such information: 1) is protected by solicitor-client privilege; 2) is part of a formal dispute resolution process; 3) relates to another individual who would reveal his or her personal information or confidential commercial information; 4) is prohibitively costly to provide; or cannot be disclosed for reasons of security or commercial confidentiality. In some cases, we may not be able to delete your personal information, except by deleting your user account as well. We may not respond to a request to amend information if we believe that the amendment would violate a law or legal requirement or would cause the information to be inaccurate.
We may ask you for specific information to help us confirm your identity and your right of access, and to provide you with the personal information we hold about you or to make requested changes. Applicable law may permit or require us to deny you access to some or all of the personal information we hold about you, or we may have destroyed, erased, or made anonymous your personal information in accordance with our record retention obligations and practices. If we are unable to provide you with access to your personal information, we will inform you of the reasons why, subject to legal or regulatory restrictions.
If you are concerned about our response or wish to correct the information provided, you may click here to contact our Privacy Officer.
Are children allowed to use transportregent.com?
Our Web site is not intended for children under the age of 13. No one under the age of 13 may provide information to or on our Web site. We do not knowingly collect personal information from children under the age of 13. If you are under 13, do not use or provide any information on our Web site or on or through any of its features / register on our Web site, make purchases on our Web site, use any of the interactive or public comment features of this Web site, or provide us with any information about yourself, including your name, address, telephone number, e-mail address, or any nickname or username you may use. If we learn that we have collected or received personal information from a child under the age of 13 without verification of parental consent, we will delete that information. If you believe we may have information about a child under the age of 13, please click here to contact our Privacy Officer.
Terms of use and compliance
Transport Regent is constantly changing, and this policy changes with it. You should check our Web site frequently for recent changes. If you choose to visit our Website, your visit and any dispute over privacy are subject to this Privacy Policy, including limitations on damages, arbitration of disputes and application of the law of the Province of Quebec, Canada. If you have any concerns about the privacy of our Web site, please contact our Privacy Officer below with a full description, and we will try to resolve them within a reasonable time.
Responsible for access to documents and protection of personal information
The person responsible for applying the Personal Information Protection Act is, as such, also responsible for ensuring compliance with this policy. To make comments or complain about non-compliance with this policy, you can contact:
Gal Fisher
9257-7626 Quebec Inc.
645 Montée de Liesse
Ville Saint-Laurent, Quebec, H4T 1P5
514-731-8989
info@transportregent.com
We have procedures in place to receive and respond to complaints or inquiries regarding our handling of personal information, our compliance with this policy and applicable privacy laws. To discuss our compliance with this policy, please contact our Privacy Officer using the contact details above.
